How do I return an item?
Refund/Return & Exchange Policy:
Food, Treats, Supplements, Medications, Bedding, Litter or any other consumable item opened or unopened - All Sales are Final upon Shipment, In-Store Pickup, or Delivery unless a specific guarantee is represented in the product's description or by the manufacturer of said product. The definition of "consumable item" is the sole discretion of Go Healthy Pet.
Non-consumable items to include Collar, Leash, Harness and other non-consumable items may be exchanged/returned if the product meets the following set of criteria -
We accept returns for exchange or refund up to 7 calendar days after delivery of the product.
At our sole discretion, after 7 calendar days, we will offer an exchange or store credit only.
Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:• -without showing signs of wear or damage in any way and with all original tags. Any other marketing materials included with the product must not have been removed or damaged including original packaging, brochures, manuals, directions and other print materials.
• -within 7 calendar days of the delivery date
• -must not be a special order or a custom order
• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Customer is responsible for all shipping costs if seller is not at fault. Ship to -
GO HEALTHY PET
2209 N. DIXIE HWY
WILTON MANORS, FL 33305